At TwinPersona, we are committed to delivering your premium headwear with efficiency and care. This Shipping Policy details how we process and ship orders from our warehouse to your location.
- Order Processing
Processing Time: Orders are processed and prepared for shipment within 2–4 business days (Monday–Friday, excluding public holidays) after payment confirmation.
Order Verification: For security purposes, some orders may undergo verification, which could extend processing by 1 business day. We will notify you if needed.
Order Modifications: Contact us immediately to modify or cancel your order. Changes can only be made before your order enters fulfillment.
- Shipping Destinations
We currently ship within the United States and to selected international destinations. Please proceed to checkout to see if we deliver to your country. - Domestic Shipping (United States)
Standard Shipping: Free on orders over $30. Delivery within 5–10 business days.
Express Shipping: $5. Delivery within 3–5 business days.
Processing: 2–4 business days before shipment.
Delivery times are estimates and may vary based on location and logistics.
- International Shipping
We ship to multiple countries worldwide. Shipping costs and delivery times vary depending on the destination:
Standard International: 10–25 business days after shipment.
Express International: 5–12 business days after shipment (available in selected countries).
Customers are responsible for any applicable customs duties, taxes, or import fees, which are not included in the product or shipping costs.
- Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package. - Delivery & Responsibility
Please ensure your shipping address is accurate and complete. We are not responsible for packages sent to incorrect addresses provided at checkout.
Once the package is marked as delivered by the carrier, we are not liable for loss or theft.
If a delivery attempt fails due to an incorrect address or recipient unavailability, reshipping fees will apply.
- Shipping Issues
Lost Packages: If tracking shows no movement for more than 10 business days, contact us.
Damaged Items: If your order arrives damaged, please notify us within 48 hours with photos of the product and packaging.
- Contact Us
For shipping-related questions:
Email: 2911488216@qq.com
Phone: +86 18537996768
Company: Luoyang Fuyang Trading Co., Ltd.
Address: Room 601, Unit 1, Building 1, Courtyard 8, Bonan Road, Nanxin Street, Xigong District, Luoyang City, Henan Province, P.R. China
Response Time: We strive to reply within 1–2 business days.